Terms and Conditions

All products are individually handcrafted in-store.  Because of this we recommend before purchasing any items from this website you contact us first to check if the product is still in stock.  We cannot guarantee that all items are still in stock, but we will do our best to work with you to create the special piece that you are after.

 Please note - there is a large percentage of imported chinese stock on our NZ marketplace (upto 80% of all jade you will see on shelves).  This stock is mass produced in China often using child labour.  Please be aware of this when purchasing products throughout NZ and ask where the product comes from.  If they cannot tell you the origin it is more than likely imported product.  Our philosophy is that if the stone is not from NZ we do not work it, and we also do not mass produce any items, as we believe this is not in keeping with the spirit of the stone and NZ.    All of our products come with a Certificate of Authencity.  Support NZ artists and buy NZ Made.

Returns Policy

A full refund will be provided to any goods returned to us, unopened in their original packaging and within 30 days. Shipping expenses, in both directions, are not refundable.

If the goods you receive are faulty, we will replace those goods if they are returned to us within 30 days of purchase.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow upto 2 days for delivery domestically, or 1 week internationally.